Supervisory IT Specialist
The Supervisory Information Technology Specialist serves primary advisor and point of contact to the area senior IT executive manager and management officials on information technology (IT) issues, and IT projects under development or planned for the serviced organization(s). The Supervisory IT Specialist exercises full technical and administrative responsibilities for planning, developing, implementing, executing, and evaluating the IT Program. Executes IT initiatives to include planning, design, acquisition, implementation, operation, and disposal of IT infrastructure and resolves acquisition issues, related IT policy matters, and potentially controversial items. The duties of the position include, but are not limited to:
Managing the provision of the full range of IT services to support customer base and perform the mission. Overseeing and assuring interoperability, integration, and operations for the installed base of hardware and software, and continuity of operations., e.g., coordinating, implementing and maintaining the installation, configuration, troubleshooting and operation of customer hardware and applications, local area networks (LANs), dedicated communications lines, voice and video systems, connections to wide area networks, etc. Ensuring Area senior executive management and management officials have IT resources to perform command and control functions, particularly critical capabilities for emergency and disaster recovery efforts. Administering information systems security program and implementing information systems security procedures. Monitoring customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. Performing financial management and oversight of the IT Program, to include responsibility for resources budgeting, programming, and execution related to provision of IT services. Planning the work to be accomplished by the unit, to include, assigning work to employees, and establishing production or quality standards. Establishing and communicating guidelines and performance requirements. Performing administrative and human resources management functions for the unit. Work Schedule:
This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime or shift-work. Compressed/Flexible:
Determined by Area Manager Telework:
Not Available Virtual:
This is NOT a virtual position. Position Description/PD#:
Supervisory IT Specialist/PD17042-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required Physical Requirements:
The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Advising senior executive level management regarding IT services for a large organization. Advising executive management officials of short and long-range IT resolutions for a health care delivery system, etc.; directing and supervising highly technical work concerned with the analysis of complex IT systems. Providing leadership in developing, implementing, evaluating, and improving processes in the standardization of IT systems. Applying knowledge of a wide range of computer techniques, requirements, methods, sources and procedures to perform a variety of assignments. Planning work to be accomplished by subordinates, setting priorities and scheduling completion. Performing personnel supervisory functions for subordinate employees to include:
establishing performance standards, evaluating subordinates' performance, administering leave, selecting employees for vacant positions, initiating disciplinary actions, etc. Managing IT and Telecommunication projects of different scope and complexity. Preferred Certification:
Applicant should have ITIL Foundations (v3 or 2011), CompTIA A+, Network+, and Security
certifications. Please provide a copy of each certification in your resume packet. You will be rated on the following Competencies for this position:
Ability to Lead or Supervise Technology Awareness:
Knowledge of developments and new applications of information technology (hardware, software telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements. Planning and Evaluating:
Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. Project Management:
Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. Communications:
Ability to establish and maintain effective communications and working relationships with persons of diverse backgrounds and educational levels both within and outside the organization which contribute to the successful attainment of goals and customer requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Managing the provision of the full range of IT services to support customer base and perform the mission. Overseeing and assuring interoperability, integration, and operations for the installed base of hardware and software, and continuity of operations., e.g., coordinating, implementing and maintaining the installation, configuration, troubleshooting and operation of customer hardware and applications, local area networks (LANs), dedicated communications lines, voice and video systems, connections to wide area networks, etc. Ensuring Area senior executive management and management officials have IT resources to perform command and control functions, particularly critical capabilities for emergency and disaster recovery efforts. Administering information systems security program and implementing information systems security procedures. Monitoring customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program. Performing financial management and oversight of the IT Program, to include responsibility for resources budgeting, programming, and execution related to provision of IT services. Planning the work to be accomplished by the unit, to include, assigning work to employees, and establishing production or quality standards. Establishing and communicating guidelines and performance requirements. Performing administrative and human resources management functions for the unit. Work Schedule:
This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime or shift-work. Compressed/Flexible:
Determined by Area Manager Telework:
Not Available Virtual:
This is NOT a virtual position. Position Description/PD#:
Supervisory IT Specialist/PD17042-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required Physical Requirements:
The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Advising senior executive level management regarding IT services for a large organization. Advising executive management officials of short and long-range IT resolutions for a health care delivery system, etc.; directing and supervising highly technical work concerned with the analysis of complex IT systems. Providing leadership in developing, implementing, evaluating, and improving processes in the standardization of IT systems. Applying knowledge of a wide range of computer techniques, requirements, methods, sources and procedures to perform a variety of assignments. Planning work to be accomplished by subordinates, setting priorities and scheduling completion. Performing personnel supervisory functions for subordinate employees to include:
establishing performance standards, evaluating subordinates' performance, administering leave, selecting employees for vacant positions, initiating disciplinary actions, etc. Managing IT and Telecommunication projects of different scope and complexity. Preferred Certification:
Applicant should have ITIL Foundations (v3 or 2011), CompTIA A+, Network+, and Security
certifications. Please provide a copy of each certification in your resume packet. You will be rated on the following Competencies for this position:
Ability to Lead or Supervise Technology Awareness:
Knowledge of developments and new applications of information technology (hardware, software telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements. Planning and Evaluating:
Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. Project Management:
Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. Communications:
Ability to establish and maintain effective communications and working relationships with persons of diverse backgrounds and educational levels both within and outside the organization which contribute to the successful attainment of goals and customer requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
2210 Information Technology Management - Salary Range:
$91,231 to $118,603 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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