Product Support Representative I
Job
Summary:
Administers contracts for Loyalty products offered by FIS, including ScoreCard, insurance, and card enhancement products. Assists with ScoreCard Implementation and Cancellation projects. Manages the ordering, printing, delivery, inventory maintenance, distribution, and billing of marketing inserts and related materials.
General Duties:
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Documents client information and recurring technical issues to support product quality programs and product development.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Performs other related duties as assigned.
Education Requirements:
High school diploma or GED
General Knowledge, Skills & Abilities:
Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem-solving skills
Entry level role. Basic skills with little to basic level of proficiency. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically, does not require prior related experience.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Administers contracts for Loyalty products offered by FIS, including ScoreCard, insurance, and card enhancement products. Assists with ScoreCard Implementation and Cancellation projects. Manages the ordering, printing, delivery, inventory maintenance, distribution, and billing of marketing inserts and related materials.
General Duties:
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Documents client information and recurring technical issues to support product quality programs and product development.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Performs other related duties as assigned.
Education Requirements:
High school diploma or GED
General Knowledge, Skills & Abilities:
Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem-solving skills
Entry level role. Basic skills with little to basic level of proficiency. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically, does not require prior related experience.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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