Position for End User Support Analyst or Help Desk support or DeskTop Support Location : St. Petersburg,FL ( Hybrid Model )
Hi,Synergy Technologies is a leader in technology services and consulting.
We enable clients across the world to create and execute strategies.
We help our clients find the right problems to solve, and to solve these effectively.
We bring our expertise and innovation to every project we undertakePosition:
End User Support or DeskTop Support or Help Desk SupportDuration :
ContractLocation :
St.
Petersburg,FL ( Hybrid Model ) Need Local Consultant or Near By AreaJob DescriptionSynergy Technologies seeks Help Desk support for our Financial Services client.
Must be local to Tampa Florida.
Must work onsite two days a week and have OS and Office experienceDESCRIPTION Provides advanced level telephone and on-site end-user support for hardware installations and software applications.
Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions.
Extensive contact with internal customers is required to identify, research, and resolve problems.
RESPONSIBILITIES o Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.
o Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements.
o Provides detailed documentation of activity in the call tracking system.
o Communicates technical information to a non-technical audience.
o Assists clients with the installation of corporate standard software images.
o Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support.
o Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
o Documents product problems and their resolutions in a knowledge database for future reference.
o Participates in testing new product releases andor enhancements.
o Leads or participates in projects requiring cross functional coordination.
Skills EXPERIENCE AND SKILLS o Minimum of a B.
S.
in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience.
o Five (5) years of experience in a help desk or other technical support environment is highly preferred.
o Knowledge of the following preferred:
- Installing, troubleshooting and maintaining computer hardware and software.
- Windows 7 Operating System - Microsoft Office 2010 and 2013 - Computer maintenance and virus removal.
- Computer backup and restoration.
- Data network and protocols COMPETENCIES o Communication:
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
o Analysis:
Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions.
o Managing Work:
Effectively managing one's time and resources to ensure that work is completed efficiently.
o Applied Learning:
Assimilating and applying new job-related information in a timely manner.
o Building Customer Loyalty:
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
o Initiating Action:
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Position for End User Support Analyst or Help Desk support or DeskTop Support Location :
St.
Petersburg,FL ( Hybrid Model ) Recommended Skills Antivirus Softwares Computer Architectures Computer Maintenance Customer Demand Planning Customer Relationship Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
We enable clients across the world to create and execute strategies.
We help our clients find the right problems to solve, and to solve these effectively.
We bring our expertise and innovation to every project we undertakePosition:
End User Support or DeskTop Support or Help Desk SupportDuration :
ContractLocation :
St.
Petersburg,FL ( Hybrid Model ) Need Local Consultant or Near By AreaJob DescriptionSynergy Technologies seeks Help Desk support for our Financial Services client.
Must be local to Tampa Florida.
Must work onsite two days a week and have OS and Office experienceDESCRIPTION Provides advanced level telephone and on-site end-user support for hardware installations and software applications.
Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions.
Extensive contact with internal customers is required to identify, research, and resolve problems.
RESPONSIBILITIES o Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.
o Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements.
o Provides detailed documentation of activity in the call tracking system.
o Communicates technical information to a non-technical audience.
o Assists clients with the installation of corporate standard software images.
o Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support.
o Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
o Documents product problems and their resolutions in a knowledge database for future reference.
o Participates in testing new product releases andor enhancements.
o Leads or participates in projects requiring cross functional coordination.
Skills EXPERIENCE AND SKILLS o Minimum of a B.
S.
in Computer Science, MIS or related degree and three (3) years of related experience or an equivalent combination of education, training and experience.
o Five (5) years of experience in a help desk or other technical support environment is highly preferred.
o Knowledge of the following preferred:
- Installing, troubleshooting and maintaining computer hardware and software.
- Windows 7 Operating System - Microsoft Office 2010 and 2013 - Computer maintenance and virus removal.
- Computer backup and restoration.
- Data network and protocols COMPETENCIES o Communication:
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
o Analysis:
Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions.
o Managing Work:
Effectively managing one's time and resources to ensure that work is completed efficiently.
o Applied Learning:
Assimilating and applying new job-related information in a timely manner.
o Building Customer Loyalty:
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
o Initiating Action:
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Position for End User Support Analyst or Help Desk support or DeskTop Support Location :
St.
Petersburg,FL ( Hybrid Model ) Recommended Skills Antivirus Softwares Computer Architectures Computer Maintenance Customer Demand Planning Customer Relationship Management Customer Satisfaction Estimated Salary: $20 to $28 per hour based on qualifications.
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