Operations Manager
3.
5 Quick Apply 10 hours ago Full Job Description We are on a mission to transform the traditional hotel model and create a new category of residential hospitality that is fundamentally changing the way we live, work and play away from home.
Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs.
We've ditched losable key cards, long lines, room service and other relics for the things we miss when we travel--kitchens, groceries, workout routines, and the space to spread out.
Every part of the Mint House experience is powered by smart technology, making your stay personal, predictable and effortless.
Currently operating in major U.
S.
cities including New York, Miami, Nashville, Philadelphia, and Austin.
Travelers can book a Mint House through our app, website, or on travel sites like Expedia, Booking.
com or Airbnb.
Founded in 2017, the company has raised approximately $85M from leading venture capital firms like Mohari Hospitality and Revolution Ventures with executives from trusted hospitality and real estate brands.
BuiltIn LinkedIn StayMint New York City is where we call home.
Our HQ office is located in Midtown Manhattan neighboring Time Square attractions.
Regardless of where our employees are based, we work on east coast hours to collaborate, communicate, and not miss out on any fun emoji exchanges.
We take time to celebrate our accomplishments-it's all too easy to forget this when we're moving fast.
We slow down & reflect on our achievements and share those in Slack.
THE ROLE Our Operation Manager will oversee a team of hourly Hospitality Associates and own day to day operations throughout the market to deliver a frictionless experience for our guests.
This individual will work closely with our Market Lead to provide travelers with what they expect and ensure Mint House standards and cleanliness operations are met.
The Operations Manager will act as manager on duty in the absence of our Market Lead when appropriate.
AT MINT HOUSE YOU WILL Responsible to develop vendor relationships, perform housekeeping quality audits and inventory checks in our apartments to deliver a seamless experience to our guests and ensure rooms are up to brand standards.
Lead troubleshoot minor technical issues and maintenance including but not limited to wifi connectivity, TV setup, light bulb replacement, oversee contract appointments) Collaborate cross functionally with corporate team to implement standards and procedures in conjunction with the Market Lead Prioritize, delegate, execute, and support day-to-day tasking of our Hospitality Associates to create a personalized guest experience and team accountability Support our Hospitality Associates by training, coaching and providing performance feedback with an eye towards execution Promote a guest-centric culture to drive exceptional results and a positive environment Give real time feedback and communication to our Guest Agents and Supervisors to consistently meet expectations in a timely manner WE ARE LOOKING FOR Minimum of 3 years of hotel management experience at a boutique hotel or extended stay Previous experience in a team lead or leadership position overseeing a team up to four Exceptional people skills and has hired, trained, coached, and managed hourly employees Comfort with new tech-stacks and using mobile apps while interacting with guests at the property level Honest, reliable, able to work effectivity both independently and with a team Confident to take charge and problem solve when needed Process-oriented skill sets to successfully manage vendor relationships i.
e housekeeping, linen/laundry, maintenance, etc.
Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
This role requires reliable transportation for work, a valid driver's license, and a clean driving record Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity.
To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.
e.
all people hired at the same experience & level are brought in at the same salary, equity, and benefits).
Our Talent team will work with you and can provide more details on our philosophy.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
You may be just the right candidate for this or other roles.
Mint House is an Equal Opportunity Employer and a workplace of belongingness.
We're committed to diversity and maintaining a work environment that is free from harassment and discrimination.
Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Quick Apply 10 hours ago Full Job Description We are on a mission to transform the traditional hotel model and create a new category of residential hospitality that is fundamentally changing the way we live, work and play away from home.
Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs.
We've ditched losable key cards, long lines, room service and other relics for the things we miss when we travel--kitchens, groceries, workout routines, and the space to spread out.
Every part of the Mint House experience is powered by smart technology, making your stay personal, predictable and effortless.
Currently operating in major U.
S.
cities including New York, Miami, Nashville, Philadelphia, and Austin.
Travelers can book a Mint House through our app, website, or on travel sites like Expedia, Booking.
com or Airbnb.
Founded in 2017, the company has raised approximately $85M from leading venture capital firms like Mohari Hospitality and Revolution Ventures with executives from trusted hospitality and real estate brands.
BuiltIn LinkedIn StayMint New York City is where we call home.
Our HQ office is located in Midtown Manhattan neighboring Time Square attractions.
Regardless of where our employees are based, we work on east coast hours to collaborate, communicate, and not miss out on any fun emoji exchanges.
We take time to celebrate our accomplishments-it's all too easy to forget this when we're moving fast.
We slow down & reflect on our achievements and share those in Slack.
THE ROLE Our Operation Manager will oversee a team of hourly Hospitality Associates and own day to day operations throughout the market to deliver a frictionless experience for our guests.
This individual will work closely with our Market Lead to provide travelers with what they expect and ensure Mint House standards and cleanliness operations are met.
The Operations Manager will act as manager on duty in the absence of our Market Lead when appropriate.
AT MINT HOUSE YOU WILL Responsible to develop vendor relationships, perform housekeeping quality audits and inventory checks in our apartments to deliver a seamless experience to our guests and ensure rooms are up to brand standards.
Lead troubleshoot minor technical issues and maintenance including but not limited to wifi connectivity, TV setup, light bulb replacement, oversee contract appointments) Collaborate cross functionally with corporate team to implement standards and procedures in conjunction with the Market Lead Prioritize, delegate, execute, and support day-to-day tasking of our Hospitality Associates to create a personalized guest experience and team accountability Support our Hospitality Associates by training, coaching and providing performance feedback with an eye towards execution Promote a guest-centric culture to drive exceptional results and a positive environment Give real time feedback and communication to our Guest Agents and Supervisors to consistently meet expectations in a timely manner WE ARE LOOKING FOR Minimum of 3 years of hotel management experience at a boutique hotel or extended stay Previous experience in a team lead or leadership position overseeing a team up to four Exceptional people skills and has hired, trained, coached, and managed hourly employees Comfort with new tech-stacks and using mobile apps while interacting with guests at the property level Honest, reliable, able to work effectivity both independently and with a team Confident to take charge and problem solve when needed Process-oriented skill sets to successfully manage vendor relationships i.
e housekeeping, linen/laundry, maintenance, etc.
Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
This role requires reliable transportation for work, a valid driver's license, and a clean driving record Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity.
To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.
e.
all people hired at the same experience & level are brought in at the same salary, equity, and benefits).
Our Talent team will work with you and can provide more details on our philosophy.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
You may be just the right candidate for this or other roles.
Mint House is an Equal Opportunity Employer and a workplace of belongingness.
We're committed to diversity and maintaining a work environment that is free from harassment and discrimination.
Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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